Help center
Shipping, returns & FAQ
The stuff we get asked most. Can't find your answer? Email us — a real person replies.
Free shipping
on orders $99+
2–4 day delivery
ground, lower 48
30-day guarantee
if it breaks, we replace it
Shipping
- Flat $6 ground shipping on orders under $99. Orders $99 and up ship free. We ship anywhere in the contiguous US.
Returns & the chew guarantee
- If a toy breaks, unravels, or gets destroyed inside 30 days of arriving, we'll replace it or refund it — your call. Email us a photo (guilty dog optional but appreciated).
General
- Every product page lists a chew level. Our Chomp Bone and Jute Ring hold up to strong chewers; plush toys are supervised-play only.